NimbleBox, Inc. Privacy Policy

WE WILL POST ANY CHANGES TO THIS PRIVACY POLICY IN A NOTICE OF THE CHANGE AT THE BOTTOM OF OUR WEB PAGE WITH A HYPERLINK THERETO. WE WILL ALSO SEND YOU AN EMAIL DESCRIBING SUCH CHANGES. PLEASE REGULARLY REVIEW THIS PRIVACY POLICY. NOTWITHSTANDING, IF YOU CONTINUE TO USE OUR SERVICES, YOU ARE BOUND BY ANY CHANGES THAT WE MAKE TO THIS PRIVACY POLICY.

Introduction

NimbleBox, Inc., (“NimbleBox.ai,”, "TuneHQ.ai", “Tune.app,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use Tune.app (the “Platform”) through the website www.tunehq.ai, www.tune.app (the “Website”).

Tune.app is a platform for hosting and interacting with large-language models. (“Services”).Tune.app is committed to protecting the privacy of its Users whose information is collected and stored while using Tune.app’s Platform through our Website. This Privacy Policy is applicable to our Website, Platform and all applications offered for sale to the public.

The capitalized terms have the same meaning as ascribed in our Terms of Use as applicable unless otherwise noted here.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT LEGAL@TUNE.APP.

WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU. 

What Information Do We Collect?

When you register to use our Website or Platform, we collect personal information (also referred to as personally identifiable information or “PII”) which may include your name, address, online contact information such as your email address or username, phone number, and other personal information. The information collected will be stored on our servers. You are able to change your personal information via email by contacting us at legal@tune.app or through your profile or account settings on our Website or Platform.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Cookies and Usage Data

  • Demographic Data (where you work at)

Usage Data

We collect only personally identifiable information that is specifically and voluntarily provided by visitors. Demographic information including gender and occupation is not actively sought but may be submitted when a user interacts with the Platform.

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

How Do We Collect Information?

We collect personal information from you in the following ways:

  1. At registration on our Website or Platform; 

  2. When you interact with our advertising and applications on third-party website and services, if those applications or advertising include a link to this Privacy Policy; 

  3. When you subscribe to a newsletter; 

  4. From your responses to a survey; and

  5. From records or copies of correspondences (including email addresses) if you contact us; 

We collect information from you automatically when you navigate through our Website or Platform in the following ways:

  1. IP addresses; and

  2. Information obtained through browser cookies;

How Do We Use Your Information?

We will Process your data in order to be able to grant you access to and allow your use of the Platform. We use the information that you provide to:

  1. Provide you with information, products, or services requested from us;

  2. Present our Website and Platform and their contents to you;

  3. Provide you with notices about account and/or subscription, including expiration and renewal notices;

  4. Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection; 

  5. Notify you about changes to our Website and Platform and any products or services; 

  6. Improve the Website and Platform; 

  7. Improve our customer service;

  8. Process transactions;

  9. Contact you about our products and services that may be of interest;

We will only Process your Personal Data for as long as it is necessary for the Purpose listed above and as long as your access to the Platform is not deactivated. We will implement appropriate technical and organisational measures to ensure that the processing of your Personal Data is performed in accordance with data protection law, in particular ensuring an appropriate level of security.

By contacting us (see our contact details below), you may, at any time request:

  1. confirmation as to whether or not Personal Data concerning you are being processed by us and, where that is the case, you may request access to or receipt of your Personal Data

  2. to rectify inaccurate Personal Data concerning you

  3. to complete incomplete Personal Data concerning you

  4. to erase or to restrict the processing of (certain) Personal Data relating to you

  5. to transmit your Personal Data to another controller or processor; and

  6. to cease the Processing of your Personal Data.

We will investigate whether it is feasible to respond to your request and whether we are legally obliged to do so. We will give you written confirmation about the chosen way forward.

When you no longer want the Platform to collect your Personal Data, you can request the deletion of your access to the Platform.

Our Cookie Policy

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.” 

We use Cookies on our Website to help manage user sessions and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.  You can set your browser to refuse all or some browser Cookies. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising. 

We do not allow third party behavioral tracking and links to third-party web pages.  We use third parties or “sub-processors” as defined in GDPR, namely Stripe, Inc., who have access to personal information of our Users to perform some of the operational functions, such as billing and payment processing, to provide a full service to our customers. Nonetheless, we seek to protect the integrity of our Website or Platform and welcome any feedback about these sites.  Please contact us at privacy@NimbleBox.ai

How Do We Protect Information We Collect

Our Website uses an SSL certificate as a security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers.  We accept payment by credit card through a third party credit card processor on our behalf.  We will implement reasonable security measures every time you (a) enter, submit, or access your information or (b) access our Platform, on our Website.

Data Security Measures

  1. Security Measures: We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website or Platform.

  2. Fair Information Practice Principles:  In the event of a personal data breach, we will notify you within seventy two (48) hours via (i) email and/or (ii) our Platform notification system on our Website.  We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

  3. Open-Source Software: We use the following open-source software in the provision of our Services, which can be found here.

How Long We Retain Your Personal Information

We generally retain Personal Information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. We determine that the appropriate retention period for Personal Information is seven (7) years, after consideration of factors such as the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your Personal Information and the applicable legal requirements. In case you wish to delete your data and Personal Information, please contact us at privacy@NimbleBox.ai and we will do the needful.

When we no longer require the Personal Information we have collected about you, we will either delete or anonymize it. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, reporting obligation or for archiving purposes in accordance with applicable law.

Disclosure of Personal Information

There are times when we may share Personal Information that you have shared with us may be shared by NimbleBox.ai with others to enable us to provide you over Services, including contractors, service providers, and third parties (“Partners”). This section discusses only how NimbleBox.ai  may share such information with Partners. We will ensure that our Partners protect your Personal Information. The following describe how and with whom we may share your Personal Information:

Disclosure of Personal Information

  1. We may disclose aggregated, de-personalized information about you that does not identify any individual to other parties without restriction, such as for marketing, advertising, or other uses.   

  2. We require all contractors, service providers, and other third parties to whom we disclose your personal information to be under contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose them.

  3. We require all other Partners, to whom we disclose your personal information, to enter into contracts with us to keep personal information confidential and use it only for the purposes for which we disclose it to such Partners. 

  4. We may disclose personal information for any other purpose for which you have provided it.

Other Disclosure of Personal Information

  1. We will disclose personal information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes, and/or (iii) if it is necessary or appropriate to protect the rights, property, or safety of NimbleBox.ai, our customers, or others, and this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third Party Disclosure

  1. We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice.  This does not include our hosting partners and other parties who assist us in operating our Website or Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  

  2. We do not provide non-personally identifiable visitor information for marketing purposes.

Choices Users Have About How NimbleBox.ai  Uses and Discloses Information

  1. Tracking Technologies and Advertising. You can set their browser to refuse some or all the browser cookies, but if you disable or refuse cookies, some parts of our Website may not be accessible or function properly.

  2. Disclosure of Users’ Information for Third-Party Advertising.  Users can opt-out by (i) checking the relevant form when we collect the data; (ii) logging into the Website or Platform and adjusting their preferences in their account profile by checking or unchecking the relevant boxes, or (iii) emailing us their opt-out request at privacy@NimbleBox.ai. This opt-out will not apply to information provided by NimbleBox.ai  for product purchases, warranty registration, or other transactions.

  3. Disclosure of User’s Information for Targeted Advertising.  Users can opt-out by (i) checking the relevant form when we collect the data, (ii) logging into the Website or Platform and adjusting their preferences in their account profile by checking or unchecking the relevant boxes, or (iii) emailing us their opt-out request at privacy@NimbleBox.ai.

For Our European Customers and Visitors

We are headquartered in India. Your Personal Information, which you give to us during  registration or use of our Website or Platform, may be accessed by or transferred to us in India.  

  1. Our Privacy Compliance Commitment. 

    • We agree to fully comply with the letter and the spirit of the Digital Personal Data Protection Act 2023 (DPDPA) with respect to the transfer or your Personal Data for Processing. 

    • We hereby notify you that we will be processing, as defined in the DPDPA, the Personal Data of your Authorized Users (i.e., those individuals whom you have authorized to access our Platform and to use our Services) for us to be able to provide the Services to you that we have agreed to do in our definitive service agreement between you and us. 

    • Only our employees who have a need to access your Personal Data to enable us to meet our contractual and legal obligations to you, will be given access to your Personal Data.

  2.  Rights of Data Subjects. To make any of the following requests, with respect to this Privacy Policy, our Terms or Use, and/or Personal Data, please contact us (i) via email at privacy@NimbleBox.ai, or (ii) by writing to us at NimbleBox.ai, Inc., Vriksham Building, Plot #383, VGP Layout-1, East Coast Road, Uthandi, Chennai, TN - 600119, India

  3. Access: You can request more information about the Personal Information we hold about you. You can also request a copy of the Personal Information.

  4. Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.

  5. Objection: You can contact us to let us know that you object to the collection or use of your Personal Information for certain purposes.

  6. Erasure: You can request that we erase some or all of your Personal Information from our systems.

  7. Restriction of Processing: You can ask us to restrict further processing of your Personal Information.

  8. Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, it may limit your ability to use some/ all of our Services or Platform and you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our Services and Platform.

  9. Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the Data Protection Board so appointed under the DPDPA

  10. We will respond to your inquiry within thirty (30) days of the receipt.

Modifications To Our Privacy Policy

We will post any changes to this Privacy Policy in a notice of the change at the bottom of our web page with a hyperlink thereto. We will also send you an email describing such changes. Please regularly review this Privacy Policy. Notwithstanding if you continue to use our services, you are bound by any changes that we make to this Privacy Policy.

List of Third-Party Service Providers

NimbleBox.ai  uses the following third-party service providers for the provision of services as detailed under the Terms of Use, as applicable.

Additionally, if you have any questions or concerns about our third-party service providers, please email us at privacy@NimbleBox.ai.

Anti-bribery Compliance

NimbleBox.ai  represents and warrants that it is fully aware of and will comply with, and in the performance of its obligations hereunder will not take any action or omit to take any action that would cause it or its customers to be in violation of, (i) U.S. Foreign Corrupt Practices Act, (ii) U.K. Anti-Bribery Act, (iii) India Prevention of Corruption Act of 1988, or (iv) any other applicable anti-bribery statutes and regulations, and (v) any regulations promulgated under any such laws.  NimbleBox.ai  represents and warrants that neither it nor any of its employees, officers, or directors is an official or employee of any government (or any department, agency or instrumentality of any government), political party, state owned enterprise or a public international organization such as the United Nations, or a representative or any such person (each, an “Official”).  NimbleBox.ai further represents and warrants that, to its knowledge, neither it nor any of the Officials has offered, promised, made or authorized to be made, or provided any contribution, thing of value or gift, or any other type of payment to, or for the private use of, directly or indirectly, any Official for the purpose of influencing or inducing any act or decision of the Official to secure an improper advantage in connection with, or in any way relating to, (A) any government authorization or approval involving NimbleBox.ai, or (B) the obtaining or retention of business by NimbleBox.ai.  NimbleBox.ai further represents and warrants that it will not in the future offer, promise, make or otherwise allow to be made or provide any payment and that it will take all lawful and necessary actions to ensure that no payment is promised, made or provided in the future by any of the Officials.

Contact Us

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

  • Privacy Officer: Naman Maheshwari

  • Email: legal@tune.app 

  • Address: Vriksham Building, Plot #383, VGP Layout-1, East Coast Road, Uthandi, Chennai, TN - 600119, India



PLEASE NOTE: IF YOU USE OUR WEBSITE OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE, AS APPLICABLE.  IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE OR PLATFORM.